Privacy policy

PRIVACY POLICY – ADRaKa Naturals

Last updated: December 29, 2025

🌿 Customer-Friendly Summary

At ADRaKa Naturals, we respect your privacy the same way we respect our ingredients — with care and honesty. We collect only the information needed to process your orders, communicate with you, and improve your experience.

We do not sell your personal data. Your information is shared only with trusted partners such as payment gateways, delivery services, and Shopify, solely to run our store smoothly.

If you ever have questions about your data, you can reach us directly.

1. INTRODUCTION

ADRaKa Naturals operates this website and online store, including all related information, content, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to host and operate the Services.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, or communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will apply.

2. WHAT PERSONAL INFORMATION WE COLLECT

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified data.

Depending on how you interact with us, we may collect:

a. Contact Information

  • Name
  • Billing and shipping address
  • Phone number
  • Email address

b. Payment & Transaction Information

  • Payment method details (processed securely by payment providers)
  • Order details, purchase history, returns, or cancellations

(We do not store your card or banking details ourselves.)

c. Account & Communication Information

  • Account preferences (if applicable)
  • Messages or emails you send to us
  • Customer support interactions

d. Device & Usage Information

  • IP address
  • Browser and device type
  • Pages visited and interactions on the site
  • Cookies and similar technologies used to improve site performance

3. HOW WE COLLECT INFORMATION

  • Directly from you when you place an order, contact us, or subscribe
  • Automatically when you browse our website (via cookies and analytics)
  • From service providers such as Shopify, payment gateways, and logistics partners
  • From third parties only where required to operate our Services

4. HOW WE USE YOUR INFORMATION

a. Process Orders & Provide Services

  • Process payments
  • Fulfil and ship orders
  • Handle returns or replacements
  • Communicate order updates

b. Improve Customer Experience

  • Remember preferences
  • Improve website performance
  • Understand how customers use our store

c. Communication

  • Respond to inquiries
  • Send order confirmations and important service updates

d. Marketing (Limited & Optional)

  • Share product updates or offers (only if you opt in)
  • You can unsubscribe at any time using the link in our emails

e. Legal & Security Purposes

  • Prevent fraud or misuse
  • Comply with legal obligations
  • Enforce our policies

5. HOW WE SHARE YOUR INFORMATION

  • With Shopify, which hosts our store and processes data on our behalf
  • With payment gateways to securely process transactions
  • With delivery and logistics partners to ship your orders
  • With service providers for analytics, IT support, or customer communication
  • When required by law, legal process, or to protect our rights

We do not sell your personal information.